A VW service employee from the Roadside Assistance for car accident or breakdown helps a man with his Volkswagen

Had an accident or breakdown, despite all cautionary and quality measures?

Had an accident or breakdown, despite all cautionary and quality measures?

We’re here to help. Discover all our tips and services to do with accidents and breakdowns – you’ll be well prepared and well taken care of.

Volkswagen emergency numbers

Call our 24-hours roadside assistance at:

Indomobil ERA 24H
+62 811-9186-400Opens a phone link


A man next to his vehicle, calling the VW emergency service

We’re always here for you – Volkswagen Roadside Assistance

Need help with a flat tyre or cannot reach the nearest Volkswagen dealer because you fell ill on holiday? Simply give the Volkswagen Roadside Assistance a call. We’ll help you out with anything to do with breakdown and accidents.

Your benefits

  • Always there for you:
    365 days a year. Round the clock.
  • Free of charge:
    Within the scope of warranty period.
A woman sends a text message to the VW Roadside Assistance – emergency service

Be prepared

With us, you’ll find plenty of products that you should have in the event of an accident or breakdown.

A VW service employee checks a VW car

Disclaimer by PT. Garuda Mataram Motor

*) The information, pictures, colors, and specifications contained within this website are presented as a general guide to the products and accessories offered by PT. Garuda Mataram Motor as authorized importer and distributor for Volkswagen in Indonesia. Although every effort has been made to ensure that such information is correct and up to date, no warranty is provided that all such information is reliable, complete, accurate or without error. In some cases pictures of overseas models may be shown as a guide. Therefore, PT. Garuda Mataram Motor does not accept liability for damages of any kind resulting from the access or use of this site and its contents. The images used on this site are for illustration purposes only, and may or may not be indicative of the products and technologies they represent. Volkswagen Indonesia (PT. Garuda Mataram Motor) reserves the right to amend any information at its sole discretion without prior notice.