Customer satisfaction and service quality

Thanks to our comprehensive services, you can hit the road without a care. In the Dialogue Reception, we’ll take you through a Vehicle Check – you decide what needs to be done.

Genuine Service
Our Genuine Service provides a range of services that are designed specifically for your Volkswagen. In the event of repairs, we only install Volkswagen Genuine Parts®: High-quality, safe and tailor-made. So your journey is care-free and comfortable.
Service 5+”
With our Service 5+, we offer repairs and services for a price that is adapted to your Volkswagen that is four years old or more – at the customary level of Volkswagen quality, of course. Repairs are conducted with tailor-made Genuine Parts or structurally identical parts, such as our Economy Parts.

A VW service employee changes the brake on a Volkswagen – numerous services for you and your mobility

Genuine Service

Our Genuine Service provides a range of services that are designed specifically for your Volkswagen. In the event of repairs, we only install Volkswagen Genuine Parts®: High-quality, safe and tailor-made. So your journey is care-free and comfortable.

A VW service employee checks the battery – Economy Service

Service 5+”

With our Service 5+, we offer repairs and services for a price that is adapted to your Volkswagen that is four years old or more – at the customary level of Volkswagen quality, of course. Repairs are conducted with tailor-made Genuine Parts or structurally identical parts, such as our Economy Parts.

A VW service employee shows a customer something about her electric car – VW service for EV

You want to book a service?

Contact your trusted dealer and make an appointment now.

Find your Volkswagen Partner

Intervals and scope of the inspection

“Service is due?”

Depending on the vehicle equipment and operating conditions, the inspection of your vehicle will either be a fixed service or a flexible service. Whether you have an up!, Polo, Golf, Passat, Tiguan or another Volkswagen – all safety-relevant aspects of your car will be tested and serviced by workshop professionals. The vehicle diagnosis detects any defects in the vehicle electronics. Inquire online about your inspection intervals and their scope.

When is it time for the next service?

An inspection includes all maintenance work that is necessary to keep your car safe, both in terms of operational safety and traffic safety. During the inspection, we examine from the electronics, engine and gears, to the running gear and the vehicle body.

Find your next service appointment in the service interval display.

A conversation between customer and service employee about the inspection of a VW vehicle

An inspection of a VW car in a workshop – VW service

Our service appointments make a distinction between:

Appointments with an oil change (e.g. Interval Service) are indicated on the service interval display
Appointments without an oil change (e.g. Inspection Service) are listed in the door pillar

Does your car need the “MOT”?

Then your Volkswagen Partner will ensure an appointment is made with a qualified expert. You can have your vehicle checked by our experts beforehand, thereby avoiding any unnecessary costs.

A woman drives in a VW Cabriolet – mobility with no stress

Full mobility with no stress

It’s important to be mobile. With our services, you can get on with everyday life, even if your Volkswagen needs a visit to the workshop.

Find your Volkswagen Partner

A man next to his VW vehicle with LongLife Mobility Guarantee

LongLife Mobility Guarantee

Because it’s important that you get where you need to go. No matter if it’s a breakdown or an accident, on your doorstep, on the road, round the corner or overseas – with the LongLife Mobility Guarantee, you can be sure of one thing: We’ll take all the necessary steps to ensure you stay mobile – and all free of charge.

Learn more