A warning triangle on the road – Volkswagen Roadside Assistance for car accident or breakdown

Had an accident or breakdown, despite all cautionary and quality measures? 

We’re here to help. Discover all our tips and services to do with accidents and breakdowns – you’ll be well prepared and well taken care of. 

Volkswagen Roadside Assistance vehicle
Volkswagen emergency numbers 
Call our 24-hours roadside assistance at:
+62 818 76 11 65
We’re always here for you 

Need help with a flat tyre or cannot reach the nearest Volkswagen dealer because you fell ill on holiday? Simply give the Volkswagen Roadside Assistance a call. We’ll help you out with anything to do with breakdown and accidents.

Your benefits

  • Free of charge:
    Within the scope of warranty period
A man with a warning vest informs the VW breakdown and accident assistance via SMS about an accident

What to include in your message

For us to be able to help you, we require a few pieces of information about you and your Volkswagen. The following information must be included in your message:

  • Name
  • Address
  • Vehicle number plate
  • Vehicle type and year of construction
  • Colour
  • Vehicle identification number
  • Location
  • Type of breakdown or accident 
A hand pushes the button of Volkswagen Emergency Service to transmit emergency-relevant information
Volkswagen Emergency Service

In serious situations, our automatic Emergency Service is here to help

If an emergency call is made manually by pressing the corresponding button or automatically by way of the activation of the airbags, your Volkswagen will automatically transmit emergency-relevant information, such as its exact location, to our emergency service centre.

  • Personal assistance via audio connection.
  • Our Emergency Service Centre provides the rescue services with information taken from the system.
  • Even if there has been no accident but you are experiencing health problems, the service can also be activated manually.
  • It can be used to call for help in the event of accidents suffered by other road users. 
Outstanding service in the event of an accident 

Accident Specialist

Our Accident specialists provide support ranging from transport to repairs – with know-how and cutting-edge workshop equipment. Your manufacturer’s warranty remains intact.

Your benefits

  • With a 24-hour towing service and on-site assistance – always there for you.
  • Support with insurance-related formalities and provision of a replacement car.
  • Repairs are conducted according to manufacturer’s specifications with high-tech equipment, genuine replacement parts and paintwork – guarantee and value remain unaffected.

Accident guide – first aid in your glove compartment

In the accident guide, you’ll find everything you need to know about accidents at a glance. So, download it now and put in in your glove compartment.

LongLife Mobility Guarantee 

Because it’s important that you get where you need to go

Have you ever had a breakdown right on your own doorstep, or perhaps an accident abroad? The LongLife Mobility Guarantee ensures both convenience and security.  We provide round-the-clock and free-of-charge assistance – for both new and used vehicles, and with regular service. Just give us a call:

A man next to his VW vehicle with LongLife Mobility Guarantee
Your benefits
  • Free of charge:
    With new vehicles and regular services – also for Volkswagen used vehicles.
  • Protection and convenience:
    Diverse services, from repatriation to loans overseas.
  • International:
    Valid in Western Europe and many Eastern European countries.
Be prepared 

With us, you’ll find plenty of products that you should have in the event of an accident or breakdown. 

A VW service employee is handing a customer the key to their Volkswagen – VW service

You might also like 

Retrofit or replace now and ensure your mobility – Volkswagen Parts 

A carefree drive with our repairs and services 

Find practical information on summer, winter and all-season tyres 

You might also like 

Disclaimer by PT. Garuda Mataram Motor

  • *) The information, pictures, colors, and specifications contained within this website are presented as a general guide to the products and accessories offered by PT. Garuda Mataram Motor as authorized importer and distributor for Volkswagen in Indonesia. Although every effort has been made to ensure that such information is correct and up to date, no warranty is provided that all such information is reliable, complete, accurate or without error. In some cases pictures of overseas models may be shown as a guide. Therefore, PT. Garuda Mataram Motor does not accept liability for damages of any kind resulting from the access or use of this site and its contents. The images used on this site are for illustration purposes only, and may or may not be indicative of the products and technologies they represent. Volkswagen Indonesia (PT. Garuda Mataram Motor) reserves the right to amend any information at its sole discretion without prior notice.