Had an accident or breakdown, despite all cautionary and quality measures?
We’re here to help. Discover all our tips and services to do with accidents and breakdowns – you’ll be well prepared and well taken care of.
Volkswagen emergency numbers
+62 818 76 11 65
We’re always here for you
Need help with a flat tyre or cannot reach the nearest Volkswagen dealer because you fell ill on holiday? Simply give the Volkswagen Roadside Assistance a call. We’ll help you out with anything to do with breakdown and accidents.
- Free of charge:
Within the scope of warranty period
What to include in your message
For us to be able to help you, we require a few pieces of information about you and your Volkswagen. The following information must be included in your message:
- Vehicle number plate
- Vehicle type and year of construction
- Vehicle identification number
- Type of breakdown or accident
Volkswagen Emergency Service
In serious situations, our automatic Emergency Service is here to help
If an emergency call is made manually by pressing the corresponding button or automatically by way of the activation of the airbags, your Volkswagen will automatically transmit emergency-relevant information, such as its exact location, to our emergency service centre.
- Personal assistance via audio connection.
- Our Emergency Service Centre provides the rescue services with information taken from the system.
- Even if there has been no accident but you are experiencing health problems, the service can also be activated manually.
- It can be used to call for help in the event of accidents suffered by other road users.
Outstanding service in the event of an accident
Our Accident specialists provide support ranging from transport to repairs – with know-how and cutting-edge workshop equipment. Your manufacturer’s warranty remains intact.
- With a 24-hour towing service and on-site assistance – always there for you.
- Support with insurance-related formalities and provision of a replacement car.
- Repairs are conducted according to manufacturer’s specifications with high-tech equipment, genuine replacement parts and paintwork – guarantee and value remain unaffected.
Accident guide – first aid in your glove compartment
In the accident guide, you’ll find everything you need to know about accidents at a glance. So, download it now and put in in your glove compartment.
LongLife Mobility Guarantee
Because it’s important that you get where you need to go
Have you ever had a breakdown right on your own doorstep, or perhaps an accident abroad? The LongLife Mobility Guarantee ensures both convenience and security. We provide round-the-clock and free-of-charge assistance – for both new and used vehicles, and with regular service. Just give us a call:
- Free of charge:
With new vehicles and regular services – also for Volkswagen used vehicles.
- Protection and convenience:
Diverse services, from repatriation to loans overseas.
Valid in Western Europe and many Eastern European countries.