Our important customer information

Volkswagen provides information: Find all the latest facts on the diesel issue and how to find out if your model is affected using your vehicle identification number. We also provide information on any recall campaigns, roadside assistance and everything else that is important for you and your Volkswagen.

The Volkswagen logo at a Volkswagen dealership
Latest news on the diesel issue 

What are nitrogen oxides? Do you have to head to the workshop for a modification and will it cost you anything? We will inform and notify you if your Volkswagen is affected. Simple enter your vehicle identification number (VIN). 

A grey VW Golf TGI Variant BlueMotion on a parking space next to the sea
Information on current natural gas recall campaigns 

This page contains everything you need to know about the natural gas recall campaigns. You can also find out how to check if your vehicle is affected using your vehicle identification number (VIN).

A stack of printed certificates of conformity and lists of ingredients – Volkswagen customer information
Certificates of conformity and lists of ingredients

When it comes to our products, we always make sure that they conform with health and safety requirements and comply with all relevant guidelines. Retrieve certificates of conformity, look up the ingredients of our care products and view the operating instructions for particular accessories products here.

Go to Certificates of conformityOpens an external link

Go to Ingredients and operating instructionsOpens an external link

Some scrapped VW cars at a scrap yard, ready to be recycled
Recycling

Even the most wonderful vehicle service life has to come to an end someday. Find out here how this source of raw materials is used and what happens after the vehicle has been returned. This service is free-of-charge for you, provided the legal conditions have been met.

A warning triangle on the road – Volkswagen Roadside Assistance for car accident or breakdown
Our breakdown and accident assistance 

When your car breaks down, despite all cautionary and quality measures, we're here to help. Find out more about our services, including our accident-related services. 

Owner’s manual 

Digital and always on hand

There’s no need to remember the ins-and-outs of every function, every warning lamp and every component of your Volkswagen. Your owner’s manual will take care of that for you – also available online in a digital format. 

erWin 

Repair know-how for your workshop

Our “Electronic Repairs and Workshop Information” system (erWin) will provide you with precisely the right knowledge you need for your work – from a workshop manual to a self-study programme. With access depending on which flatrate option you choose.

What functions does erWin offer?

For private and business customers:

  • Retrieve repair and maintenance information (RMI) – either via your VIN or by selecting your model – and download it as a PDF
  • Enter your vehicle data via the VIN

Exclusively for business customers:

  • Access to the digital service schedule
  • Access to ODIS
End-of-Life Vehicle Service 

Simple and free of charge

What do I do with my Volkswagen when it’s come to the end of its service life? The answer is easy: Just bring it to one of our many return centres. It will be recycled for you, free of charge, under the correct legal conditions. 

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A carefree drive with our repairs and services 

Retrofit or replace now and ensure your mobility – Volkswagen Parts 

More for your Volkswagen: Design, care and comfort, both inside and out 

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Disclaimer by PT. Garuda Mataram Motor

  • *) The information, pictures, colors, and specifications contained within this website are presented as a general guide to the products and accessories offered by PT. Garuda Mataram Motor as authorized importer and distributor for Volkswagen in Indonesia. Although every effort has been made to ensure that such information is correct and up to date, no warranty is provided that all such information is reliable, complete, accurate or without error. In some cases pictures of overseas models may be shown as a guide. Therefore, PT. Garuda Mataram Motor does not accept liability for damages of any kind resulting from the access or use of this site and its contents. The images used on this site are for illustration purposes only, and may or may not be indicative of the products and technologies they represent. Volkswagen Indonesia (PT. Garuda Mataram Motor) reserves the right to amend any information at its sole discretion without prior notice.