A grey VW Golf TGI Variant BlueMotion on a parking space next to the sea

Check if your vehicle is affected 

Information on current natural gas recall campaigns. 

Information on current natural gas recall campaigns 

Volkswagen AG has initiated the 20X7 and 20X4 recall campaigns for the exchange of natural gas fuel tanks in natural gas vehicles of various series’. This concerns the Touran, Passat and Caddy model series’. Owners of affected vehicles are requested to contact an authorised Volkswagen Service Centre.

Corrosion to gas fuel tanks in affected vehicles may cause a gas fuel tank to burst, which could lead to serious or fatal injury.

Enter your vehicle identification number and see if your Volkswagen is affected.

If your vehicle is affected, please contact a Volkswagen Partner immediately. Upon completion of the recall campaign, they will provide you with the relevant verification that your vehicle was included.

If your natural gas vehicle is not affected by the 20X7 or 20X4 recall campaigns, you can obtain a clearance certificate from Volkswagen Customer Service.

Even if this unscheduled visit to the workshop causes you an inconvenience, we hope that you understand and support the implementation of this measure. We appreciate your faith in the Volkswagen brand and hope that we can count on your loyalty in the future. 

Check if your vehicle is affected

Using your vehicle identification number (VIN), you can check online whether your Volkswagen is affected by the natural gas recall campaign and whether rectifications are necessary.

For more information, please contact Volkswagen Customer Service.

What is a VIN?

The vehicle identification number (VIN) is a 17-digit number by means of which your vehicle can be clearly identified. You can find it in Part I of the Registration Certificate and in the lower area of the windscreen.

Visualization of the place on the windscreen where the VIN is located on a VW car

On the windscreen 

Visualization of the Volkswagen VIN number in part I of the registration certificate

In Part I of the Registration Certificate 

FAQs on the natural gas recall campaigns 

This page contains questions and answers on the natural gas recall campaign. 

Contact us 

Do you have any questions on the current situation at Volkswagen or the status of your vehicle? Our customer service will be happy to assist.

Please do not hesitate to send us an e-mail:
kundenbetreuung@volkswagen.deOpens a mail link

You can contact our free hotline every day from 8.00 a.m. to 8.00 p.m.:
+49 800 86 55 79 24 36Opens a phone link

Find your way to your nearest Volkswagen Partner:
Find your Volkswagen Partner

Your way to your nearest Volkswagen Commercial Vehicles Partner:
Find your Volkswagen Commercial Vehicles Partner 

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Disclaimer by PT. Garuda Mataram Motor

*) The information, pictures, colors, and specifications contained within this website are presented as a general guide to the products and accessories offered by PT. Garuda Mataram Motor as authorized importer and distributor for Volkswagen in Indonesia. Although every effort has been made to ensure that such information is correct and up to date, no warranty is provided that all such information is reliable, complete, accurate or without error. In some cases pictures of overseas models may be shown as a guide. Therefore, PT. Garuda Mataram Motor does not accept liability for damages of any kind resulting from the access or use of this site and its contents. The images used on this site are for illustration purposes only, and may or may not be indicative of the products and technologies they represent. Volkswagen Indonesia (PT. Garuda Mataram Motor) reserves the right to amend any information at its sole discretion without prior notice.